My CRM Blog

CRM Projects should always start with the specification!

All too often the VP of Sales waltzes into the CIO’s office and says, “I need a CRM system, send me an email when you have found one and have it implemented.” Granted this is a bit of an extreme, somewhat cheeky example but, believe it or not, it can often be true. Read more…

Zoho CRM – Part 1: Overview and SFA (Image Heavy Post)Zoho CRM is a an SaaS CRM offering claiming affordable yet full featured CRM functionality. The company offers 3 editions Read more…