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	<title>My CRM Blog &#187; CRM</title>
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	<description>Discussion of all things relating to managing relationships with customers</description>
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		<title>Software Requirements Specification (SRS)</title>
		<link>http://www.mycrmblog.com/2009/07/software-requirements-specification-srs/</link>
		<comments>http://www.mycrmblog.com/2009/07/software-requirements-specification-srs/#comments</comments>
		<pubDate>Fri, 03 Jul 2009 20:14:19 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Implementation]]></category>
		<category><![CDATA[Preparation]]></category>
		<category><![CDATA[Product Selection]]></category>

		<guid isPermaLink="false">http://www.atomum.biz/mycrm/?p=96</guid>
		<description><![CDATA[CRM Projects should always start with the specification!
All too often the VP of Sales waltzes into the CIO&#8217;s office and says, &#8220;I need a CRM system, send me an email when you have found one and have it implemented.&#8221; Granted this is a bit of an extreme, somewhat cheeky example but, believe it or not, [...]]]></description>
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		<title>CRM Review: FreeCRM.com</title>
		<link>http://www.mycrmblog.com/2009/06/crm-review-freecrm-com/</link>
		<comments>http://www.mycrmblog.com/2009/06/crm-review-freecrm-com/#comments</comments>
		<pubDate>Mon, 15 Jun 2009 22:14:06 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Review]]></category>

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FreeCRM is a hosted CRM offering available at www.freecrm.com.  The program comes in two editions.  Free and Professional.

The free edition delivers a basic use case unlimited users but limited data storage up to 10MB. Which is not much these days. You also must endure a pretty invasive advertising bar at the top, bottom [...]]]></description>
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		<title>Can product expertise hurt a deal?</title>
		<link>http://www.mycrmblog.com/2009/05/can-product-expertise-hurt-a-deal/</link>
		<comments>http://www.mycrmblog.com/2009/05/can-product-expertise-hurt-a-deal/#comments</comments>
		<pubDate>Wed, 20 May 2009 07:12:24 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Preparation]]></category>
		<category><![CDATA[Sales Process]]></category>
		<category><![CDATA[Sales Techniques]]></category>

		<guid isPermaLink="false">http://www.atomum.biz/mycrm/?p=83</guid>
		<description><![CDATA[
Expertise in the product you are selling is a key success factor to wining deals.  However, sales professionalism is still part of the overall process and simply having product knowledge does not guarantee a deal.  A common mistake made by the super knowledgeable sales person is to start rattling off all the virtues of their [...]]]></description>
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		<title>CRM Review: Zoho CRM (part 1)</title>
		<link>http://www.mycrmblog.com/2009/03/crm-review-zoho-crm-part-1/</link>
		<comments>http://www.mycrmblog.com/2009/03/crm-review-zoho-crm-part-1/#comments</comments>
		<pubDate>Mon, 23 Mar 2009 03:21:06 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Product Selection]]></category>
		<category><![CDATA[Review]]></category>

		<guid isPermaLink="false">http://www.atomum.biz/mycrm/?p=72</guid>
		<description><![CDATA[Zoho CRM &#8211; Part 1: Overview and SFA (Image Heavy Post)Zoho CRM is a an SaaS CRM offering claiming affordable yet full featured CRM functionality.  The company offers 3 editions

Zoho CRM Free Edition: here is what we like, its free and nicely featured and hosted.  Wow!
Zoho CRM Professional Edition: After the 3rd user [...]]]></description>
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