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	<title>myCRMblog &#187; CRM</title>
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	<description>Discussion of all things relating to managing relationships with customers</description>
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		<title>RightNow Technologies: Start with Service</title>
		<link>http://www.mycrmblog.com/2010/10/rightnow-technologies-start-with-service/</link>
		<comments>http://www.mycrmblog.com/2010/10/rightnow-technologies-start-with-service/#comments</comments>
		<pubDate>Sat, 16 Oct 2010 21:12:53 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Business Topics]]></category>
		<category><![CDATA[Products and Reviews]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Review]]></category>

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		<description><![CDATA[I have bumped in to a few customers lately who were using RightNow. The company has a unique way to sell software that is classically used to manage sales funnels, leads, and everything pre-sale. The message RightNow wants you to hear is that selling starts with the customer. They assert that customers now have more <a href='http://www.mycrmblog.com/2010/10/rightnow-technologies-start-with-service/'>[...]</a>]]></description>
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		<slash:comments>1</slash:comments>
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		<title>News Sales Tool:  WIN by Magnet</title>
		<link>http://www.mycrmblog.com/2010/10/news-sales-tool-win-by-magnet/</link>
		<comments>http://www.mycrmblog.com/2010/10/news-sales-tool-win-by-magnet/#comments</comments>
		<pubDate>Fri, 15 Oct 2010 20:07:13 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Products and Reviews]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Review]]></category>

		<guid isPermaLink="false">http://www.mycrmblog.com/?p=232</guid>
		<description><![CDATA[The VP of marketing at Magnet contacted me for a first look at a new CRM product launch.  A little video that shows the general philosophy of the product. Why WIN helps&#8230; www.youtube.com/watch?v=KB87-e2MiBw You can do a trial here if you are interested.  I think a bit more work needs to be done but, its <a href='http://www.mycrmblog.com/2010/10/news-sales-tool-win-by-magnet/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>ZohoCRM – 2010 Review (3 pricing scenarios)</title>
		<link>http://www.mycrmblog.com/2010/09/zohocrm-%e2%80%93-2010-review-3-pricing-scenarios/</link>
		<comments>http://www.mycrmblog.com/2010/09/zohocrm-%e2%80%93-2010-review-3-pricing-scenarios/#comments</comments>
		<pubDate>Thu, 16 Sep 2010 13:52:20 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Products and Reviews]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Review]]></category>

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		<description><![CDATA[Scenario One (1) Software company sells services and software products 25 users across Marketing, Sales, Customer Service Leads need better follow-up and Customer Service has a separate system Quoting is important and proposals often have large documents with images in them Require monthly Backup of data 35,000 contacts in db Scenario One (1) Pricing We <a href='http://www.mycrmblog.com/2010/09/zohocrm-%e2%80%93-2010-review-3-pricing-scenarios/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>ZohoCRM – 2010 Review (pricing and restrictions)</title>
		<link>http://www.mycrmblog.com/2010/08/zohocrm-%e2%80%93-2010-review-pricing-and-restrictions/</link>
		<comments>http://www.mycrmblog.com/2010/08/zohocrm-%e2%80%93-2010-review-pricing-and-restrictions/#comments</comments>
		<pubDate>Thu, 12 Aug 2010 14:22:18 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Products and Reviews]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Review]]></category>

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		<description><![CDATA[It has been a while since I took a peek at ZohoCRM. You can find my last post here. I thought it would be a good idea to run through the application a second time and see where they are. The first thing is to visit pricing. I don&#8217;t think the pricing has changed substantially <a href='http://www.mycrmblog.com/2010/08/zohocrm-%e2%80%93-2010-review-pricing-and-restrictions/'>[...]</a>]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Software Requirements Specification (SRS)</title>
		<link>http://www.mycrmblog.com/2009/07/software-requirements-specification-srs/</link>
		<comments>http://www.mycrmblog.com/2009/07/software-requirements-specification-srs/#comments</comments>
		<pubDate>Fri, 03 Jul 2009 20:14:19 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Implementation]]></category>
		<category><![CDATA[Preparation]]></category>
		<category><![CDATA[Product Selection]]></category>

		<guid isPermaLink="false">http://www.atomum.biz/mycrm/?p=96</guid>
		<description><![CDATA[CRM Projects should always start with the specification! All too often the VP of Sales waltzes into the CIO&#8217;s office and says, &#8220;I need a CRM system, send me an email when you have found one and have it implemented.&#8221; Granted this is a bit of an extreme, somewhat cheeky example but, believe it or <a href='http://www.mycrmblog.com/2009/07/software-requirements-specification-srs/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CRM Review: FreeCRM.com</title>
		<link>http://www.mycrmblog.com/2009/06/crm-review-freecrm-com/</link>
		<comments>http://www.mycrmblog.com/2009/06/crm-review-freecrm-com/#comments</comments>
		<pubDate>Mon, 15 Jun 2009 22:14:06 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Products and Reviews]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Review]]></category>

		<guid isPermaLink="false">http://www.atomum.biz/mycrm/?p=90</guid>
		<description><![CDATA[FreeCRM is a hosted CRM offering available at www.freecrm.com. The program comes in two editions. Free and Professional. The free edition delivers a basic use case unlimited users but limited data storage up to 10MB. Which is not much these days. You also must endure a pretty invasive advertising bar at the top, bottom and <a href='http://www.mycrmblog.com/2009/06/crm-review-freecrm-com/'>[...]</a>]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Can product expertise hurt a deal?</title>
		<link>http://www.mycrmblog.com/2009/05/can-product-expertise-hurt-a-deal/</link>
		<comments>http://www.mycrmblog.com/2009/05/can-product-expertise-hurt-a-deal/#comments</comments>
		<pubDate>Wed, 20 May 2009 07:12:24 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Preparation]]></category>
		<category><![CDATA[Sales Process]]></category>
		<category><![CDATA[Sales Techniques]]></category>

		<guid isPermaLink="false">http://www.atomum.biz/mycrm/?p=83</guid>
		<description><![CDATA[Expertise in the product you are selling is a key success factor to wining deals.  However, sales professionalism is still part of the overall process and simply having product knowledge does not guarantee a deal.  A common mistake made by the super knowledgeable sales person is to start rattling off all the virtues of their <a href='http://www.mycrmblog.com/2009/05/can-product-expertise-hurt-a-deal/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>CRM Review: Zoho CRM</title>
		<link>http://www.mycrmblog.com/2009/03/crm-review-zoho-crm-part-1/</link>
		<comments>http://www.mycrmblog.com/2009/03/crm-review-zoho-crm-part-1/#comments</comments>
		<pubDate>Mon, 23 Mar 2009 03:21:06 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Products and Reviews]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Product Selection]]></category>
		<category><![CDATA[Review]]></category>

		<guid isPermaLink="false">http://www.atomum.biz/mycrm/?p=72</guid>
		<description><![CDATA[Zoho CRM &#8211; Overview and SFA (Image Heavy Post)Zoho CRM is a an SaaS CRM offering claiming affordable yet full featured CRM functionality. The company offers 3 editions Zoho CRM Free Edition: here is what we like, its free and nicely featured and hosted. Wow! Zoho CRM Professional Edition: After the 3rd user you have <a href='http://www.mycrmblog.com/2009/03/crm-review-zoho-crm-part-1/'>[...]</a>]]></description>
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		<slash:comments>4</slash:comments>
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