http://www.mycrmblog.com Discussion of all things relating to managing relationships with customers Fri, 28 Oct 2011 21:06:38 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://www.mycrmblog.com/2009/03/write-a-great-case-study-by-toby-younis/ http://www.mycrmblog.com/2009/03/write-a-great-case-study-by-toby-younis/#comments Sat, 14 Mar 2009 20:44:22 +0000 Richard Baldwin http://www.atomum.biz/mycrm/?p=70 [...]]]> http://www.mycrmblog.com/2009/03/write-a-great-case-study-by-toby-younis/feed/ 0