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	<title>myCRMblog &#187; Richard Baldwin</title>
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	<link>http://www.mycrmblog.com</link>
	<description>Discussion of all things relating to managing relationships with customers</description>
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		<title>HP’s Second Chance – FAIL</title>
		<link>http://www.mycrmblog.com/2011/10/hp%e2%80%99s-second-chance-%e2%80%93-fail/</link>
		<comments>http://www.mycrmblog.com/2011/10/hp%e2%80%99s-second-chance-%e2%80%93-fail/#comments</comments>
		<pubDate>Mon, 24 Oct 2011 19:59:26 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Rants]]></category>

		<guid isPermaLink="false">http://www.mycrmblog.com/?p=363</guid>
		<description><![CDATA[So, after the disaster that was my original shipment of HP an HP laptop.  I successfully rebuilt the software starting with a complete format C:\ exercise with a personally created boot disk.  I proceeded to use the HP provided backup disk to reinstall the entire laptop. FADE to BLACK &#60;insert 6.5 hours of HOLD MUSIC&#62; <a href='http://www.mycrmblog.com/2011/10/hp%e2%80%99s-second-chance-%e2%80%93-fail/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>HP ENVY &#8211; FAIL</title>
		<link>http://www.mycrmblog.com/2011/10/hp-envy-fail/</link>
		<comments>http://www.mycrmblog.com/2011/10/hp-envy-fail/#comments</comments>
		<pubDate>Wed, 19 Oct 2011 23:32:59 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Rants]]></category>

		<guid isPermaLink="false">http://www.mycrmblog.com/?p=354</guid>
		<description><![CDATA[I needed a new laptop and as all modern day tech savvy buyers do today, I consulted my good friend Google who lead me around the net to read various reviews.  I settled on a HP Envy 17 inch beauty.  The unit arrived per HP’s estimate of 3 weeks.  The delivering time was moderately annoying.  <a href='http://www.mycrmblog.com/2011/10/hp-envy-fail/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Twitter Updates for 2011-09-21</title>
		<link>http://www.mycrmblog.com/2011/09/twitter-updates-for-2011-09-21/</link>
		<comments>http://www.mycrmblog.com/2011/09/twitter-updates-for-2011-09-21/#comments</comments>
		<pubDate>Thu, 22 Sep 2011 00:37:00 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[tweets]]></category>
		<category><![CDATA[CRM News]]></category>
		<category><![CDATA[CRMChannel]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.mycrmblog.com/2011/09/twitter-updates-for-2011-09-21/</guid>
		<description><![CDATA[Only MSFT could put a spin on losing 9B dollars&#8230; http://t.co/e1SGFa6c #]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Time for CRM or Not?</title>
		<link>http://www.mycrmblog.com/2010/10/time-for-crm-or-not/</link>
		<comments>http://www.mycrmblog.com/2010/10/time-for-crm-or-not/#comments</comments>
		<pubDate>Mon, 18 Oct 2010 19:42:06 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Business Topics]]></category>

		<guid isPermaLink="false">http://www.mycrmblog.com/2010/10/time-for-crm-or-not/</guid>
		<description><![CDATA[It is not an uncommon experience for me to find myself having the &#8220;do I need CRM&#8221; conversation. Executives will site lack of visibility, inability to manage the business to established measures, no protection for institutional data, and a host of other issues. Oddly, I rarely here reasons like, I want to make my sales <a href='http://www.mycrmblog.com/2010/10/time-for-crm-or-not/'>[...]</a>]]></description>
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		<slash:comments>1</slash:comments>
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		<title>RightNow Technologies: Start with Service</title>
		<link>http://www.mycrmblog.com/2010/10/rightnow-technologies-start-with-service/</link>
		<comments>http://www.mycrmblog.com/2010/10/rightnow-technologies-start-with-service/#comments</comments>
		<pubDate>Sat, 16 Oct 2010 21:12:53 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Business Topics]]></category>
		<category><![CDATA[Products and Reviews]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Review]]></category>

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		<description><![CDATA[I have bumped in to a few customers lately who were using RightNow. The company has a unique way to sell software that is classically used to manage sales funnels, leads, and everything pre-sale. The message RightNow wants you to hear is that selling starts with the customer. They assert that customers now have more <a href='http://www.mycrmblog.com/2010/10/rightnow-technologies-start-with-service/'>[...]</a>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Testing Office 2010</title>
		<link>http://www.mycrmblog.com/2010/10/testing-office-2010/</link>
		<comments>http://www.mycrmblog.com/2010/10/testing-office-2010/#comments</comments>
		<pubDate>Sat, 16 Oct 2010 15:52:35 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Business Topics]]></category>
		<category><![CDATA[test]]></category>

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		<description><![CDATA[Testing WordPress integration with this post. Image: Later…this is an update post Later still… another update through word, changing category, etc..]]></description>
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		<slash:comments>0</slash:comments>
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		<title>News Sales Tool:  WIN by Magnet</title>
		<link>http://www.mycrmblog.com/2010/10/news-sales-tool-win-by-magnet/</link>
		<comments>http://www.mycrmblog.com/2010/10/news-sales-tool-win-by-magnet/#comments</comments>
		<pubDate>Fri, 15 Oct 2010 20:07:13 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Products and Reviews]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Review]]></category>

		<guid isPermaLink="false">http://www.mycrmblog.com/?p=232</guid>
		<description><![CDATA[The VP of marketing at Magnet contacted me for a first look at a new CRM product launch.  A little video that shows the general philosophy of the product. Why WIN helps&#8230; www.youtube.com/watch?v=KB87-e2MiBw You can do a trial here if you are interested.  I think a bit more work needs to be done but, its <a href='http://www.mycrmblog.com/2010/10/news-sales-tool-win-by-magnet/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>ZohoCRM – 2010 Review (3 pricing scenarios)</title>
		<link>http://www.mycrmblog.com/2010/09/zohocrm-%e2%80%93-2010-review-3-pricing-scenarios/</link>
		<comments>http://www.mycrmblog.com/2010/09/zohocrm-%e2%80%93-2010-review-3-pricing-scenarios/#comments</comments>
		<pubDate>Thu, 16 Sep 2010 13:52:20 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Products and Reviews]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Review]]></category>

		<guid isPermaLink="false">http://www.mycrmblog.com/2010/10/zohocrm-%e2%80%93-2010-review-2-pricing-scenarios/</guid>
		<description><![CDATA[Scenario One (1) Software company sells services and software products 25 users across Marketing, Sales, Customer Service Leads need better follow-up and Customer Service has a separate system Quoting is important and proposals often have large documents with images in them Require monthly Backup of data 35,000 contacts in db Scenario One (1) Pricing We <a href='http://www.mycrmblog.com/2010/09/zohocrm-%e2%80%93-2010-review-3-pricing-scenarios/'>[...]</a>]]></description>
		<wfw:commentRss>http://www.mycrmblog.com/2010/09/zohocrm-%e2%80%93-2010-review-3-pricing-scenarios/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>ZohoCRM – 2010 Review (pricing and restrictions)</title>
		<link>http://www.mycrmblog.com/2010/08/zohocrm-%e2%80%93-2010-review-pricing-and-restrictions/</link>
		<comments>http://www.mycrmblog.com/2010/08/zohocrm-%e2%80%93-2010-review-pricing-and-restrictions/#comments</comments>
		<pubDate>Thu, 12 Aug 2010 14:22:18 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Products and Reviews]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Review]]></category>

		<guid isPermaLink="false">http://www.mycrmblog.com/2010/10/zohocrm-%e2%80%93-2010-review-pricing-and-restrictions/</guid>
		<description><![CDATA[It has been a while since I took a peek at ZohoCRM. You can find my last post here. I thought it would be a good idea to run through the application a second time and see where they are. The first thing is to visit pricing. I don&#8217;t think the pricing has changed substantially <a href='http://www.mycrmblog.com/2010/08/zohocrm-%e2%80%93-2010-review-pricing-and-restrictions/'>[...]</a>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Pay to behave</title>
		<link>http://www.mycrmblog.com/2010/03/pay-to-behave/</link>
		<comments>http://www.mycrmblog.com/2010/03/pay-to-behave/#comments</comments>
		<pubDate>Sat, 13 Mar 2010 16:53:17 +0000</pubDate>
		<dc:creator>Richard Baldwin</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Sales Management]]></category>

		<guid isPermaLink="false">http://www.atomum.biz/mycrm/?p=87</guid>
		<description><![CDATA[Is your sales organization not promoting a new product or service? Is sales focusing efforts on the install base instead focusing on new customers? Are they competing with channel partners instead of assisting them to execute in the marketplace? Are they focusing on one product or service more than another? These are common complaints you <a href='http://www.mycrmblog.com/2010/03/pay-to-behave/'>[...]</a>]]></description>
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